The Center for Effective Philanthropy (CEP) hired LFA to conduct a customer satisfaction study focusing on its primary product: the Grantee Perception Report (GPR). Having worked with a critical mass of foundations through the GPR process, CEP is interested in systematically capturing feedback and information to understand foundations’ experiences of the GPR process, their satisfaction with the service, and their perception of its value. In addition to these questions, CEP would also like to use the customer satisfaction study as an opportunity to test some new product ideas and additional analysis concepts with the set of foundations that have commissioned the GPR.